Frequently Asked Questions
FAQ – Frequently Asked Questions
📦 Orders & Delivery
When will my order be shipped?
All orders are prepared and shipped within 24 to 72 business hours .
What are the delivery times?
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France: 3 to 7 working days
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Europe: 5 to 10 working days
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International: 7 to 15 working days
How do I track my order?
As soon as it is shipped, you will receive an email with a tracking number . You can track your package directly via the carrier's website.
💍 Products & Quality
What is your jewelry made of?
Our jewelry is crafted from 925 sterling silver with 18K gold or rhodium plating for lasting shine. The stones are cubic zirconia or moissanite, depending on the model.
Can I wear my jewelry underwater?
Yes, our jewelry is water resistant, but we recommend avoiding chemicals (perfume, chlorine, cosmetics) to prolong its shine.
What ring size should I choose?
Our rings follow French/European sizes, ranging from 49 to 65. Consult our size guide to find yours.
🔄 Returns & Refunds
Can I return a piece of jewelry?
Yes, you have 14 days after receipt to return an unworn product in its original packaging.
How to request a return?
Simply contact us at sensonoir@gmail.com with your order number.
When will I receive my refund?
Once the return is received and validated, the refund will be made within 5 to 10 working days via the initial payment method.
💳 Payments & Security
What payment methods do you accept?
We accept: credit card, PayPal, Apple Pay and secure payments via Shopify.
Is payment secure?
Yes, all transactions are protected by SSL protocol and processed by our certified payment providers.
🎁 Other questions
Can I give a SensoNoir jewel as a gift?
Of course! All our jewelry comes in an elegant box ready to give as a gift .
Do you offer discounts for multiple items?
Yes, we regularly have special offers. Subscribe to our newsletter to take advantage of them.
I want to collaborate with you, how can I do this?
We would be delighted to chat! Contact us at sensonoir@gmail.com .